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Customer Care Associate with English

Customer Care Associate with English

Flash

Fixed-term contract, Porto (Portugal)

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Job Responsibilities

  • maintain a high level of customer service by responding promptly to customer queries in line with processes and service Level agreement
  • ensure customer satisfaction and provide professional customer support
  • ensure that deliveries orders are managed and executed on time in the most efficient way with the highest quality standards
  • ensure that deliveries orders are managed and executed on time in the most efficient way with the highest quality standards
  • proactively monitor customer shipments to identify, record, address, and prevent potential issues
  • process modifications, cancellation & additional costs administration
  • identify continuous improvement opportunities and provide feedback for process improvement
  • report and record all non conformities through the internal quality tool (NCR)

Competencies

  • Excellent interpersonal and communication skills
  • A customer oriented approach: maintain a positive, empathetic and professional attitude towards customers at all times
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Excellent time management and organizational skills
  • Ability to work in a fast-paced environment: able to work under pressure and to prioritize tasks.
  • Quick decision-making skills
  • Ability to stay patient and calm when customers are stressed or upset
  • Passionate about delivering a first-class customer service experience
  • Ability to work in a team with a positive attitude

Skills

  • problem-solving skills
  • excellent written and verbal in English (other European languages are considered as a plus)

Condition of employment

  • Higher vocational education level
  • Experience in the field of transportation is a plus
  • Willing to work in shifts (06:00-20:00 hours) from Monday to Friday

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About the company

Flash Europe International was launched in 1981 in Metz (FR) and has grown rapidly to become an international player as companies embraced lean production. Flash is the European leader for premium freight in premium logistics and a well-recognized brand in the B2B logistics market. Flash offers a wide range of air and road transport thanks to a network of reliable partners.

At Flash, employees will experience an international, multicultural working environment, freedom to act and to take entrepreneurial initiatives. Flash is an operating company that belongs to the Redspher Group, a global platform for premium logistics, technology and transportation needs.

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