Job offer

Customer Service Associate

Customer Service Associate


Temporary contract/Porto Portugal

Job Responsibilities

  • Resolve customer contacts through various support modalities including inbound and outbound calls, email, and tickets
  • Complete proactive outreach via phone and email to support Carriers
  • Investigate case details to determine the root cause of issues
  • Communicate quickly and effectively to internal and external stakeholders
  • Escalate urgent issues in order to drive them to resolution
  • Complete thorough documentation and notation on customer profiles
  • Provide feedback to leadership and program teams regarding processes and daily run that can be improved.


  • Proven ability to develop deep customer empathy and articulate customer problems.
  • Strong written and verbal communication skills, including the ability to express yourself with confidence and diplomacy and develop effective written communication for a variety of audiences;
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • Strategic problem solving – Use of multiple resources to inform and support critical decisions
  • Excellent organization – Optimally prioritize work to target the highest-impact issues first. Balance attention to detail with swift execution
  • Optimism – You are motivated by a challenge, and you approach problems with a positive attitude
  • Ability to remain calm under pressure – You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations
  • A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
  • High flexibility – When the only constant is change, you’re ready to roll with the punches and pivot quickly from one support experiment to the next which may


  • A self-starter who can demonstrate independence of thoughts and actions (keenness for problem solving)
  • English understanding and writing. Speaking Spanish would be a plus
  • Experience in transport industry would be a plus
  • Support experience in a high-volume environment, such as service industries, retail, or hospitality


Condition of employment

  • Secondary school education and other relevant qualifications
  • Excellent French writing and speaking
  • Experience in previous customer service role is required



About the company centralizes the offers made by the express shipping leaders enabling business or private customers to reduce routing times and save money while doing so. By creating a free account, business or private customers get access to innovative tools enabling them to manage their shipments easily every day: deferred payment, shipping by the simple import of an Excel spreadsheet, e-commerce module for Prestashop, etc.

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